Technical Support, West Midlands
Technical Support, West Midlands

You will be joining this service line responsible for all Managed Service Contracts to all of our customer across all sectors. We cover Service Operations and service desk, AMO, Cloud technology, End User Compute and legacy ITO. We align with ITIL and are agnostic across our delivery capability in relation to core IT, cloud, service desk, EUC tools and technologies.  


You could be joining a rapidly growing service line where we live the NTTDATA values; balanced with a healthy work life balance and great team spirit.

About you:

As a SQL DBA at NTT DATA UK, you will be providing BAU operational support and project delivery across all infrastructure towers to a variety of public and private sector clients. You will work closely with customers to assist them in both BAU support and the delivery of new infrastructure projects. 

What to expect:

In this role, you will be providing BAU support operational support across a wide variety of customer platforms, including health checks and reporting, as well as acting as a point of technical escalation for major incidents. 

You will be responsible for:

  • Leading the design and implementation of new SQL server platforms, including the creation of associated documentation. 
  • Ensure that the customer environments adhere to established standards and frameworks, meeting any compliance requirements at all time. 
  • Submitting any input into the development of infrastructure roadmaps, customer proposals, impact assessments and statements of work for the delivery of future work. 


What's important?:

Detailed technical knoweldge of Microsoft SQL server, including ETL, SSIS, SSRS and SSAS are critical to this role, so we are looking for candidates who have extensive experience working within these platforms. You will also need to have experience of troubleshooting and optimising database performance as well as the ability to create and developer PowerShell and T-SQL scripts. 

To support your hard work and dedication, we will offer you the following:

  • The opportunity, as we grow, to experiment new industries, such as Insurance, Public Sector, etc.
  • An online training platform with 3000+ courses, accessible from everywhere, to sharpen your skills
  • A vibrant community of 100+ project and programme management professionals to learn from and share knowledge and best practices
  • …And much more!

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Service Line Manager

Stuart Reardon
Managed Services Operations Director

I am the Operations Director for NTTDATA managed services responsible for ensuring the smooth internal running of the service line. This spans everything people and process as well as commercial, financial and governance. I am a qualified engineer, and experienced programme manager with an SAP technology background that moved into this role in 2016. This shows the opportunity NTTDATA enables should anyone join our business.

Birmingham Business Park

“Upon joining the NTT DATA UK family, you will experience a culturally diverse organisation living our values of Clients First, Teamwork and Foresight as we partner with our customers every day.

At NTT DATA UK, we are proud to support and invest in our people. We offer a variety of rewarding career paths and opportunities to develop professionally - with access to cutting edge innovation.”

Simon Williams, CEO, NTT DATA UK

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