Senior Quality & Assurance Manager
Internal, London
Senior Quality & Assurance Manager
Internal, London

You will be joining a newly established Business Assurance team within NTT DATA that is responsible for our certification, management control and performance systems. The team is plugged into all key business activities, has a strong and powerful voice and presence, and has been established to make a difference to the way in which the business operates.

About you:

You will be a Senior Quality & Assurance Manager with both managerial and leadership skills, coupled with extensive project and quality assurance experience within at least one previous professional services company.  You will work effectively with others, building productive, collaborative relationships across departments and also with third parties.

There is a need for both strategic and hands-on approaches to ensure full collaboration with the business.  There is a need for strong communication skills, both written and verbal, with the ability to scale up or down as necessary depending on the audience.

What to expect:

This role will manage a range of current and future company registrations and ISO certifications, while also providing oversight across our project and programme performance.  You will be responsible for working with other senior stakeholders across the company to ensure that NTT DATA is well prepared to achieve its future growth plans.

Your responsibilities will include:

  • monitor and report on the effective operation of corporate governance processes and controls
  • lead improvement projects, bringing together cross-functional teams to achieve targeted performance improvement
  • attain and retain the appropriate suite of certifications and registrations to support NTT DATA’s business objectives
  • support external certification and audit bodies in their reviews of company practice
  • develop a best practice Business Management System
  • monitor performance and conduct audits across management system activity, business continuity and resilience operations:
    • monitoring conformity with key control requirements and leading indicators, where required highlighting deviations in performance
    • lead the development and continual improvement of business continuity systems
    • direct test activity across business continuity arrangements.
  • champion collaborative working across organisational activity
    • conduct audits and drive continual improvement across our collaborative working arrangements.

What's important?:

The focus on Clients First, Teamwork and Foresight is in our DNA and we are looking for someone who shares and embodies these core values, leading by example.

We don't look for finished articles. We look for people who want to continue their career growth alongside NTT DATA's.

To support your hard work and dedication, we will offer you the following:

  • a people focused business
  • excellent opportunities to grow your career, including an online training platform with 4000+ courses, accessible from everywhere, to sharpen your skills.
  • a varied client base
  • …and much more!

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Service Line Manager

Alistair Lovegrove
Chief Operations Officer

2 Royal Exchange

“Upon joining the NTT DATA UK family, you will experience a culturally diverse organisation living our values of Clients First, Teamwork and Foresight as we partner with our customers every day.

At NTT DATA UK, we are proud to support and invest in our people. We offer a variety of rewarding career paths and opportunities to develop professionally - with access to cutting edge innovation.”

Simon Williams, CEO, NTT DATA UK

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