Back to Job SearchThe team you'll be working with:
We're seeking a Salesforce Business Analyst to join our Salesforce Enterprise & Cloud Solutions Practice in London. You'll be supporting strategic CRM initiatives by bridging the gap between technical and business teams, driving improvements that ultimately enhance the user experience and support business growth.
This role is pivotal in aligning business requirements with technical solutions, ensuring the effective implementation and optimization of Salesforce Clouds for our clients. You’ll collaborate with key teams to maximize business value and deliver high-quality solutions across the Salesforce ecosystem landscape.
Working closely with stakeholders, you’ll deliver scalable, high-impact solutions that enhance productivity and support our clients’ evolving needs.
What you'll be doing:
- Business Analysis for client delivery projects
- Translate business requirements into technical solutions
- Demonstrate effective oral and written communication skills when engaging with colleagues, users/customers, suppliers and partners.
- Work with the project team to
- Ensure the solution accurately reflects and meets the defined expectations of the business, from both functional requirements and process perspectives
- Understand and effectively apply appropriate methods, tools, applications and processes.
- Contribute to the selection of the approach and techniques to be used for business situation analysis.
- Demonstrate judgement and a systematic approach to work.
- Adopt a holistic view to identify and analyse problems and opportunities.
- Engage and collaborate with operational stakeholders.
Knowledge
- Learning and professional development — take the initiative to develop own knowledge and skills by identifying appropriate development opportunities.
- Good Salesforce domain and product specialist knowledge necessary to perform effectively in the organisation
- An appreciation of the wider business context.
- Absorb new information and apply it effectively.
Organisational Change Management
- Assist in conducting readiness assessments to evaluate the size, nature and impact of the organisational change.
- Gather feedback to analyse the impact and effectiveness of the change management activities being deployed.
- Establish and build relationships with the project sponsors and key stakeholders.
What experience you'll bring:
- 1 - 2 years of experience working on Salesforce implementation projects
- Ability to understand business requirements for Salesforce Solutions
- Translate business requirements into detailed user stories, process flows & functional specifications.
- Have creative problem solving and analysis skills with an ability to identify, develop and implement solutions to gaps to meet the needs of the business
- Experience in participating in design sessions and communicating design options to clients
- Experience in Agile, Scrum, and Waterfall methods
- Stakeholder management and client-facing skills
- Salesforce Certifications base line requirements
- Sales OR Service Cloud Consultant OR Salesforce Admin
- Some experience in conducting root cause analysis and identify recommendations for improvements.
- Experience in writing acceptance criteria related to functional and non-functional requirements, business processes, features, user stories and business rules.
Who we are:
We’re a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.
Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women’s Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.
For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK | NTT DATA
what we'll offer you:
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.
Service Line Manager
Mark has a long and distinguished history of working in the information technology and services industry. Skilled in Sales, Delivery Management and Culture Change, Mark brings a calming influence to delivery and excels at bringing people together to achieve shared goals.
Location
“Upon joining the NTT DATA UK family, you will experience a culturally diverse organisation living our values of Clients First, Teamwork and Foresight as we partner with our customers every day.
At NTT DATA UK, we are proud to support and invest in our people. We offer a variety of rewarding career paths and opportunities to develop professionally - with access to cutting edge innovation.”
Fernando Apezteguia, CEO, NTT DATA UK
