The team you'll be working with:

We have an exciting opportunity for a Network and Telephony Engineer who will be responsible for effectively and efficiently maintaining the Network and Telephone infrastructure working on a Healthcare Account based in Leicester 

The team provides BAU operational support and project delivery across all infrastructure towers to multiple Public and Private Sector customers.

This role will work closely with the customers to assist them in both BAU support and the implementation of Network and Telephony services.

 

What you'll be doing:

• To provide BAU operational support across a wide range of client Network and Telephony infrastructure, including health checks and reporting.
• Managing Incidents, Problems, Requests and Changes in line with ITIL best practice and ensuring that Service Level Agreements are maintained.
• Delivery of project-related tasks such as the installation of new network and telephone equipment.
• Creation of diagrams and documentation.
• Actively manage, configure, upgrade and support the complex Network, Firewalls, Wireless and Telephony systems including, but not limited to Cisco hardware, FortiGate, Multitone Paging, OpenScape 4000, Netcall, VoIP and Session Initiation Protocol (SIP) platforms.
• Proactive management of customer environments, identifying potential improvements to deliver increased stability, availability and performance.
• Ensure that customer environments adhere to established standards and frameworks, always meeting any compliance requirements.
• Developing strong relationships with other engineers within the client to provide and share technical issue resolution and knowledge. 
• You will be comfortable with hands on physical work within the wider organisation and have excellent customer service.
• Have experience of working in a constant high pressure and in a very technically demanding and changing environment.
• Be capable of managing your work time, be able to resolve IT queries following logical analysis, work as part of a team, have a ‘can-do’ attitude and complete calls / tasks by agreed deadlines.
• Travel to other customer sites may be required.

What experience you'll bring:

• Ability to troubleshoot technical, multi-site and multi-discipline incidents and problems.
• Able to work under pressure and to tight deadlines.
• A passion for self-learning and development.
• Excellent written and verbal communication skills, with the ability to build relationships with customers, both internal and external.
• Have a personally driven, continuously updated awareness of the latest IT developments and services.
• The role will require DBS clearance to be obtained, therefore candidates must be eligible.
• The successful candidate would have worked in a similar position in a similar NHS trust.
• This role is onsite in the Leicester LRI, GH and LGH hospital campus along with satellite sites.

Who we are:

We’re a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.

Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women’s Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.

For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK | NTT DATA

what we'll offer you:

We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.

For more information on NTT DATA UK & Ireland please click here

We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a Disability Confident Committed Employer - we want to see every candidate performing at their best throughout the job application and interview process, if you require any reasonable adjustments during the recruitment process, please let us know and we look forward to hearing from you.

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