What you'll be doing:

• Strategic Design Leadership: Lead the development of end-to-end service experiences by defining user journeys, service blueprints, and design frameworks that align with business objectives and customer needs.
• Client Engagement & Facilitation: Collaborate closely with clients to understand business challenges, facilitate workshops, and co-create innovative service solutions that drive value and improve customer satisfaction.
• Cross-Functional Collaboration: Work with multidisciplinary teams including UX designers, researchers, developers, and business analysts to ensure seamless integration of service design across all touchpoints.
• Service Design Innovation: Continuously explore and implement new design methodologies and best practices, adapting to emerging trends and evolving customer expectations to deliver cutting-edge service experiences.
• Team Mentorship & Development: Provide mentoring and guidance to junior designers, offering feedback, direction, and support to foster a culture of growth, creativity, and excellence within the design team.

What experience you'll bring:

• Proven ability to lead service design projects with multiple designers and manage complex design engagements. 
• A master in Service Design methodologies and comfortable using the relevant tools and templates for the job 
• At ease collaborating with stakeholders to concept and produce high quality, detailed deliverables that are consistent with the brief (e.g. concepts, ideation, mock–ups, wireframes, prototypes, user stories, journeys, personas, user journey mapping etc.
• Demonstrated experience in coaching and developing junior team members to reach their full potential. 
• Relevant product knowledge including knowledge of Adobe CC, Invision, Sketch, Prototyping tool and Axure .

Who we are:

We’re a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.

Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women’s Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network. For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK | NTT DATA

what we'll offer you:

We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.

For more information on NTT DATA UK & Ireland please click here: Global IT Services Provider & Consultant | NTT DATA

We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a Disability Confident Committed Employer - we want to see every candidate performing at their best throughout the job application and interview process, if you require any reasonable adjustments during the recruitment process, please let us know and we look forward to hearing from you.

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