Digital Analyst - CX
Design, London
Digital Analyst - CX
Design, London

The team you'll be working with:

Customer Experience Practice – we humanize complexity for real impact. Our duty is to bring meaning to technology and create a better experience for customers, clients, and communities.

Our aim is to seamlessly merge business, technology, and design to enable business innovation through cutting-edge technologies and meaningful design.

What you'll be doing:

  • Working with clients, you will be responsible for the regular and accurate reporting of site activity, engaging with stakeholders to understand priorities and support on answering ad-hoc queries, as well as providing actionable insight on customer behaviour.
  • Using the required suite of products – mainly Adobe Experience Cloud products and other analytics tools, you will drive change by providing analysis, recommendations and reporting about funnel and feature performance to drive trading and development changes for our clients’ digital channels.
  • Helping our clients visualise the success of their digital campaigns and new platforms.
  • You will be trusted with implementing tags and scripts, and developing data layers, to meet the clients’ needs.

What experience you'll bring:

  • A love for playing with the growing numbers of tools which helps us to understand user acquisition, engagement, and retention, and how we can personalize user journeys based on who they are and how they interact with content.
  • Subject matter expertise across the Adobe Experience Cloud products such as Adobe Analytics, Adobe Target, Adobe Tags, Adobe Real-time CDP.
  • Strong experience working with digital data & analytical tools using: SQL, Google Analytics 360 products (GA4, BigQuery).
  • Strong experience with tag management systems such as Google Tag Manager, Adobe Tags, Tealium IQ
  • Experience working with data visualisation tools such as Power BI, Tableau, Looker Studio
  • A passion for online and digital, and a desire to learn and grow with the latest and greatest data and digital tools.
  • A background working in an agency or consultancy, working across different sectors is considered a bonus.

Who we are:

We’re a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.

Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women’s Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.

For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK | NTT DATA

what we'll offer you:

We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.

You can find more information about NTT DATA UK & Ireland here: NTT DATA 

We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a Disability Confident Committed Employer - we want to see every candidate performing at their best throughout the job application and interview process, if you require any reasonable adjustments during the recruitment process, please let us know and we look forward to hearing from you.

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Service Line Manager

Geoffrey Doran
Digital Experience Senior Manager

Geoffrey is a Senior Director in Customer Experience at NTT DATA UK&I, and has over 20 years experience in digital design and development helping clients on their digital transformation journeys. Before joining NTT DATA UK&I 6 years ago he worked for 10 years in Brussels with European Institutions and global companies building B2B, B2C and B2E platforms with a key focus on user experience and digital channel analytics. He specialises in delivering digital platforms from end to end, from user research and design to custom development and delivery. Extensive experience in both the private and public sectors, building teams locally and near/off shore to delivery mobile and web based platforms from employee operational efficiency to eCommerce.

Epworth House, London

“Upon joining the NTT DATA UK family, you will experience a culturally diverse organisation living our values of Clients First, Teamwork and Foresight as we partner with our customers every day.

At NTT DATA UK, we are proud to support and invest in our people. We offer a variety of rewarding career paths and opportunities to develop professionally - with access to cutting edge innovation.”

Fernando Apezteguia, CEO, NTT DATA UK

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