Back to Job SearchWho we are:
You will be joining this rapidly growing service line responsible for all Managed Service contracts to all of our customer across all sectors. We cover Service Operations and service desk, AMO, Cloud technology, End User Compute and legacy ITO. We align with ITIL and are agnostic across our delivery capability in relation to core IT, cloud, service desk, EUC tools and technologies.
We are passionate about delivery and live the NTT DATA values in parallel with a healthy work / life balance and a great team spirit.
What you'll be doing:
As an Application Support Consultant, you will be providing technical knowledge for AMS customers and provide expert level support on a variety of products, services and Platforms.
This role requires you to be an escalation point for AMS and provide technical support for Major Incidents.
You will also be responsible for the effective day-to-day management and resolution of incidents raised by customers, under Service Level Agreements, documented processes and procedures; and provision of technical expertise on assigned project/support activity.
What to Expect:
This is a great opportunity for someone that is looking to develop a career within D365 support and Power Platform support as training and a career development plan will be provided.
Key responsibilities:
- Technical Support aspects, Including Triaging, Enhancements, Testing, and Deloployments
- Provide Expert level Support/Consulting on D365 solutions and best practices
- Act as an technical liaison between clients and internal teams, including AMS, SDM, Project Teams, development Teams.
- Manage client relationships and expectations
- Perform gap analysis, troubleshoot and resolve complex issues, and provide technical guidance to cleints
- Take lead on creation of support documentation for BAU support and ensure documented procedures and processes are understood and followed
- Contribute to the development and maintenance of internal processes, standards, and documentation
- Act as a technical escalation point for Leve1 Support across all AMS customers
- Work closely with the customer and/or customer’s technical teams to advise on enhancement solutions
- Identify technical problems and potential service improvements across customer enviroments
- Lead transition KT session of new platforms into AMS, Take lead on Knowledge Transfer sessions
- Provide Expert level support on Microsoft Power Platform
- Ensure that the AMS service is provided within SLA's and KPI's.
- Identify faults and follow the ITIL processes to resolve faults.
- Liaise with the Resolver Groups/Teams to ensure Incidents and Service Requests are resolved.
What you'll need:
Key competencies:
- Demonstrated ability to develop business relationships and communicate effectively with the customers.
- Expert troubleshooting skills.
- Excellent communication skills.
- Good Knowledge of Key Programming Langauges, C#(plugins), JavaScripting
- Good Knowledge of Key aspects D365 Configuration, Solution Delopyments, API Integration
- Excellent understanding of the of key aspects of Microsoft Azure and Microsoft Power Platform.
- Applies knowledge of customer service techniques as required to address customer problems.
...and finally:
The focus on Clients, Teamwork and Foresight is in our DNA and we are looking for someone who shares and embodies these core values, leading by example.
We don't look for finished articles. We look for people who want to continue their career growth alongside NTT DATA 's.
To support your hard work and dedication, we will offer you the following:
A people focused business
Excellent opportunities to grow your career, including an online training platform with 3000+ courses, accessible from everywhere, to sharpen your skills.
A varied client base
…And much more!
Service Line Manager
I am the Operations Director for NTTDATA managed services responsible for ensuring the smooth internal running of the service line. This spans everything people and process as well as commercial, financial and governance. I am a qualified engineer, and experienced programme manager with an SAP technology background that moved into this role in 2016. This shows the opportunity NTTDATA enables should anyone join our business.
Location
“Upon joining the NTT DATA UK family, you will experience a culturally diverse organisation living our values of Clients First, Teamwork and Foresight as we partner with our customers every day.
At NTT DATA UK, we are proud to support and invest in our people. We offer a variety of rewarding career paths and opportunities to develop professionally - with access to cutting edge innovation.”
Fernando Apezteguia, CEO, NTT DATA UK
