NextGen Business Analyst
Technical Consultancy, West Midlands
NextGen Business Analyst
Technical Consultancy, West Midlands

Who we are:

You'll be joining the 6th largest IT Service Provider, present in more than 50 countries. From our roots in Japan, NTT DATA's mission is to facilitate business change and technology transformation across many industries for a better future for our business, people and community. Some of the projects we have supported include the digitising of The Open  golf tournament and applying Formula 1 technology to support medical staff at University Hospitals Leicester.

Everything we do is underpinned by our core values of 'Clients First', 'Teamwork' and 'Foresight' and we achieve these by putting people first.

We support and celebrate our differences and preferences, these are what makes us unique. Some of our initiatives, collectively known as “DO Diversity”, aim to create a space for us to learn and get involved in building a truly diverse environment. Our Culture & Ethnicity Network gives our colleagues a platform to share their various backgrounds; Our NINGEN programme allows the new generation of NTT DATA employees around the world to connect and shape the future of our organisation and the “City Gives Back” allows us to support our local community that has been affected by the COVID-19 pandemic...and much more!

What you'll be doing:

We are currently recruiting for a NextGen Business Analyst to work with our ServiceNow implementation team as part of a customer facing role. Essentially, the role is to elicit user requirements from the customer, capture these in written format and passed them to the development team for implementation and testing.

This is a trainee role and you would work alongside a more experienced Business Analyst to undertake more junior daily activities with a longer-term view to becoming a Junior ServiceNow Business Analyst.

This role is suitable to individuals who have successfully completed their ServiceNow NetxGen training.

The person will need to work alongside the customer to discuss and understand specific requirements relating to new business requirements on their ServiceNow platform.

Requirements will need to be documented in a pre-defined standard format which can then be passed to the development team for implementation. You will need to verbally discuss the requirements with the development team as part of hand-over to them.

You may also need to refer the requirements back for clarification if needed and seek guidance regarding ‘Best Practice’ from the senior Business Analyst or development team.

Lastly, you will need to understand how to test the newly developed functionality and document this.

What you'll need:

Below are the main areas of knowledge required:

  • A good understanding of the ServiceNow platform which will include the purpose of the platform, the intended end users and the main features of the platform.
  • The ability to discuss clearly and understand the requirements of the customer and clearly document these in a pre-defined format.
  • Familiarity with Agile principles is useful, however this can also be learned whilst performing the role.

The above list is indicative only and not conclusive.

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Service Line Manager

Safina Begum
Head of Service Desk and Support

Experienced Head Of Service Operations with a demonstrated history of working in the information technology and services industry. Skilled in BMC Remedy, Troubleshooting, Solution Architecture, Service Delivery, and Customer Service.

Birmingham Business Park

“Upon joining the NTT DATA UK family, you will experience a culturally diverse organisation living our values of Clients First, Teamwork and Foresight as we partner with our customers every day.

At NTT DATA UK, we are proud to support and invest in our people. We offer a variety of rewarding career paths and opportunities to develop professionally - with access to cutting edge innovation.”

Fernando Apezteguia, CEO, NTT DATA UK

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