Our mission is to build a strong and cohesive community of Project and Programme Managers to partner with our clients in the Insurance sector. We strive to support our customers in building and improving their digital infrastructure and tackle a great variety of technology challenges by leveraging the knoweldge and expertise of our hghly specialised Insurance teams.
The Delivery Associate Manager role is key to driving the design and execution of profitable professional digital service delivery. Successful execution of the role brings together the different service capabilities internally and on behalf of the client.
You will be accountable for the creation and implementation of the delivery strategy and plan for the customer account/ portfolio of accounts, ensuring that current and future needs of the clients are met and exceeded. The delivery strategy ensures effective delivery of all services to a client or portfolio of accounts, meeting agreed service metrics for the customer /industry and delivery governance requirements.
Demonstrable experience overseeing and managing complex accounts.
Demonstrable ability to develop and implement strategic initiatives driving delivery outcomes.
Expert priority setting skills as they relate to strategic direction of client and industry.
Demonstrable ability to lead large functional (including global) teams.
Drives quality and productivity within teams.
Expert analytical and problem solving, negotiation and organisational skills.
Ability to motivate, direct and lead large groups at all levels in the organisation
Extensive experience of managing very large internal teams and third party relationships across geographies /industries, successfully achieving customer satisfaction levels.
Expert ability to implement delivery transformation programmes to re-engineer delivery cost models.
Our Project Management practice aims to build a strong professional community where each individual can mentor others and be mentored, and can grow professionally through training and support to reach their career goals. The focus on clients, teamwork and foresight are our DNA and we are looking for someone who shares and embodies these core values, leading by example.