Operations Associate Director
Business Operations, London
Operations Associate Director
Business Operations, London

Who we are:

Who we are:

You'll be joining the 6th largest IT Service Provider, present in more than 50 countries. From our roots in Japan, NTT DATA's mission is to facilitate business change and technology transformation across many industries for a better future for our business, people and community. Some of the projects we have supported include the digitising of The Open  golf tournament and applying Formula 1 technology to support medical staff at University Hospitals Leicester.

Everything we do is underpinned by our core values of 'Clients First', 'Teamwork' and 'Foresight' and we achieve these by putting people first.

We support and celebrate our differences and preferences, these are what makes us unique. Some of our initiatives, collectively known as “DO Diversity”, aim to create a space for us to learn and get involved in building a truly diverse environment. Our Culture & Ethnicity Network gives our colleagues a platform to share their various backgrounds; Our NINGEN programme allows the new generation of NTT DATA employees around the world to connect and shape the future of our organisation and the “City Gives Back” allows us to support our local community that has been affected by the COVID-19 pandemic...and much more!

What you'll be doing:

This role will form a core part of NTT DATA’s Operations team. Supporting the Director of Operations in all operational, general management and strategy activities, this role will be key to the sustainable and scalable growth of our business. Driving consistency, rigour and predictability and a perpetual focus on improvement will be key to this role’s success.

The role will often act as a deputy for operational and business leadership.The role will cover many aspects of business management from core day to day activities to strategic initiatives supporting the business transformation. All operational activities within the Service Line will be the responsibility of this role, ranging from managing BAU rhythms and performance across resourcing, utilisation, financial forecasting, planning, engaging with other functions within the business, managing day to day escalations.

What you'll need:

The role will ultimately be accountable to the Director of Operations, supported by a team of resourcing staff, Recruitment and Contract Sourcing. Beyond the day to day operational activities, this role will be a key support in:

  • Engaging closely with the sales divisions of the business to ensure common and consistent understanding of the pipeline, to support improved planning
  • The Service Line strategy
  • Medium to longer term Capability and Capacity plan generation and follow through, working with the Service Line Practice heads drawing on their subject matter expertise
  • Supporting the building of new practices and capability areas, working with Practice and Proposition Leads, onshore, nearshore and offshore
  • Owning the ramp up of major projects – driving aggressive ramp ups whilst minimising cost exposure for the business
  • Developing mitigation strategies and actions against operational risks against the P&L
  • Continuous improvement of operational processes
  • Deal with and manage internal escalations related to the Service Line

This role will be supported by a resourcing team, central operations, our Recruitment Team, Contract Sourcing team, Partnerships, Finance, HR, IT etc.

...and finally:

The focus on Clients, Teamwork and Foresight is in our DNA and we are looking for someone who shares and embodies these core values, leading by example.

We don't look for finished articles. We look for people who want to continue their career growth alongside NTT DATA 's.

To support your hard work and dedication, we will offer you the following:

  • A people focused business
  • Excellent opportunities to grow your career, including an online training platform with 3000+ courses, accessible from everywhere, to sharpen your skills.
  • A varied client base
  • …And much more!

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Service Line Manager

Giles Crossley
Operations Director

2 Royal Exchange

“Upon joining the NTT DATA UK family, you will experience a culturally diverse organisation living our values of Clients First, Teamwork and Foresight as we partner with our customers every day.

At NTT DATA UK, we are proud to support and invest in our people. We offer a variety of rewarding career paths and opportunities to develop professionally - with access to cutting edge innovation.”

Simon Williams, CEO, NTT DATA UK

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