Technical Support, West Midlands
You will be joining this rapidly growing service line responsible for all Managed Service contracts to all of our customer across all sectors. We cover Service Operations and Service Desk, AMO, Cloud technology, End User Compute and Infrastructure Services. We align with ITIL and are agnostic across our delivery capability in relation to core IT, cloud, service desk, EUC tools and technologies.
We are passionate about delivery and live the NTT DATA values in parallel with a healthy work / life balance and a great team spirit.
You will be an SAP on Azure Engineer with experience of being responsible for aspects of design, implementation, validation and automation of Azure platforms, with adherence to policies and standards generally within ITIL environments.
You will have strong experience in multiple-ways to understand client challenges across multiple accounts and industries, and will have the ability and skills to formulate the necessary responses / approaches.
What to expect:
Responsible for monitoring and maintaining of Azure SAP infrastructure.
The following is a list of expected responsibilities:
- Management and maintenance of SAP Infrastructure
- Become subject matter expert of SAP on Azure Infrastructure
- Monitoring of SAP Infrastructure on Azure
- Patching Suse Linux via Suse Manager
- Review current and upcoming activities with SAP on Azure infrastructure and assess impact
- Review billing reports and analyse trends
- Build reports for management escalation as requested
- Contribute to project estimates both sizing and effort
- Develop close customer relationship and understand future requirements
- Keep up to date with technology changes in Azure
- Good attitude with a willingness to learn
- Excellent English language skills (verbal and written)
- Excellent people skills
- Linux administration
- Knowledge of SAP
- Experience working in an Operations environment
- Coordination of troubleshooting on infrastructure such as OS, VM, server hardware, load balancers, etc
- Ability to clearly articulate ideas and vision through meetings and documentation
- Azure technologies
- Azure Log Analytics
- SAP HANA
- MAX DB
- HANA Replication Technologies
- SAP Fiori
- Pacemaker cluster technology
- Sybase database technology
- Suse Manager
- CI/CD Tooling (Ansible, ARM Templates)
- ITIL concepts