The Role

Tangity UK is looking for a senior Content Designer to build and shape our content design capability from the ground up. This is a strategic, hands-on role for someone who can move fluidly between high-level content strategy and the craft of writing and structuring content across complex, multi-channel digital services, including conversational and AI-generated content.

You'll partner with UX, service design and research to ensure content is treated as a core design discipline, not an afterthought: shaping how organisations communicate through interfaces, forms, notifications, chat and increasingly through AI agents and assistants. You'll also help define what 'great' looks like for content design at Tangity UK, drawing on the well-established content design practice already thriving in our Italian studios, and building strong cross-studio relationships as you grow the UK offer.

This role suits someone who has led content strategy and content design in a consultancy, agency or large in-house team, who is comfortable presenting to senior client stakeholders, and who is genuinely curious about how AI is changing the way content is designed, generated and governed.

What you’ll do

• Set the content design strategy and vision for client engagements, aligning content, UX and business goals.
• Lead content design on complex, multi-workstream programmes, working shoulder-to-shoulder with UX, service design, research and delivery leads.
• Act as a senior client-facing consultant: presenting strategy, defending design decisions, and building trusted relationships with client stakeholders.
• Build and mentor content design capability within Tangity UK, including coaching mid-level designers and writers as we grow the capability.
• Champion content design across the wider studio, evangelising its value to clients and colleagues who may be new to the discipline.

Responsibilities

• Develop content strategies and governance frameworks that are consistent with brand, tone of voice, accessibility standards and business objectives.
• Lead content audits and content gap analyses, translating findings into clear, prioritised recommendations.
• Design conversational flows, prompts and structured content for AI-driven products, working closely with product and engineering teams on LLM-based experiences.
• Establish and maintain style guides, content design systems and pattern libraries, including guidance for AI-generated and dynamic content.
• Facilitate workshops with clients and cross-functional teams to align on content strategy, information architecture and tone of voice.
• Review and quality-check content and conversational design output from wider team members, providing constructive feedback.
• Use data, analytics and user research to test and iterate on content and conversational performance.
• Contribute to proposals, pitches and bids, articulating the value of content design and conversational AI to prospective clients.

Expected Behaviours

• Leads with curiosity, treats emerging AI and content tooling as an opportunity to experiment, not a threat to the craft.
• Communicates with clarity and confidence, whether writing a single line of microcopy or presenting strategy to a client board.
• Collaborates generously, builds strong working relationships across UX, service design, research and technology disciplines, and across studios.
• Takes ownership of quality and consistency, holding both self and others to a high bar under time pressure.
• Coaches and elevates others, sharing knowledge openly and contributing to Tangity's culture of learning.
• Balances strategic thinking with hands-on delivery, equally comfortable setting direction and doing the work.