The team you'll be working with:

You will be joining this rapidly growing service line responsible for all Managed Service contracts to all of our customer across all sectors. We cover Service Operations and service desk, AMO, Cloud technology, End User Compute and legacy ITO. We align with ITIL and are agnostic across our delivery capability in relation to core IT, cloud, service desk, EUC tools and technologies.  

We are passionate about delivery and live the NTT DATA values in parallel with a healthy work / life balance and a great team spirit.

What you'll be doing:

• Supporting the managed services team in the advanced troubleshooting of incidents within customer environments.
• Managing incidents and problems appropriately within agreed service levels.
• Perform technical root cause analysis on reoccurring incidents or major incidents.
• Assist engagement with projects to ensure designs of technical solutions are in line with the requirements of the customer.
• Ensure that customer environments adhere to established standards and frameworks, meeting any compliance requirements at all times. 
• Ensure technical documentation is completed and updated to professional standards.
• Proactive management of customer environments, identifying potential improvements to deliver increased stability, availability and performance.
• Input into the development of network roadmaps, customer proposals, impact assessments and statements of work for the delivery of further solutions.
• Contribute to delivering technical excellence across the wider network team.
• Delivery of project-related tasks such as the installation and configuration of new equipment.
• To input into the design and implementation of new network platforms, including the creation of associated documentation (HLD / LLD, support documentation etc.)

What experience you'll bring:

• As an experienced Network Engineer, you will have a technical knowledge of multi-vendor network technologies gained in previous hands-on technical support roles, coupled with a high-level of technical knowledge and experience of core networking technologies in enterprise-level deployments.
• The role requires you to have the ability to troubleshoot complex, technical, multi-site and multi-discipline incidents and problems, alongside providing hands-on experience of firewall and security appliance configuration and management.
• You will need to demonstrate knowledge and experience of a Cisco/HPE Aruba Routing/Switching environment, as well as Cisco, Palo Alto, Fortigate and CheckPoint Firewalls. Troubleshooting skills in core LAN technologies such as spanning tree and routing (OSPF, EIGRP, BGP) will be essential.
• Knowledge and experience of Cisco Meraki SD-WAN, LAN and Wireless environment would be beneficial
• Certification from major network vendors (Cisco, HPE Aruba, Palo Alto, FortiNet, CheckPoint) at a minimum of associate level.
• Experience within a multi-client or solution provider would be beneficial.
• Although not mandatory, an ITIL certification and experience of working within the framework would certainly be preferred.

Who we are:

At NTT DATA, you have endless opportunities to think big, act bold and take ownership. As a $30+ billion business and technology services, AI and digital infrastructure leader, we co-innovate solutions with clients and partners globally for business and societal impact. Serving 75% of the Fortune Global 100, with experts in over 70 countries, we encourage experimentation and recognize great work. Proudly a Global Top Employer, NTT DATA is part of NTT Group, which invests over $3 billion annually in R&D. Make this the place where you belong, learn, and build your network. Make this the place where you grow.

what we'll offer you:

We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.

You can find more information about NTT DATA UK & Ireland here: https://uk.nttdata.com/

We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.

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