Key Responsibilities

Service Delivery

• Manage and oversee SOC operations and delivery of managed security services to clients.
• Monitor service performance against SLAs and KPIs, ensuring consistent and high-quality execution.
• Implement standard procedures and best practices for incident management, threat monitoring, and vulnerability assessments.
• Serve as the escalation point for client concerns and day-to-day operational issues.
• Conduct regular reviews and contribute to client reports and communications.

Incident Response Support

• Coordinate and manage incident response efforts in collaboration with senior SOC staff and technical teams.
• Ensure timely detection, escalation, containment, and resolution of security incidents.
• Support post-incident reviews and help implement recommendations for continuous improvement.

Team Leadership & Development

• Lead and mentor a team of SOC analysts, providing regular feedback and training.
• Organise team schedules to maintain 24/7 SOC coverage (if applicable).
• Promote knowledge sharing and adherence to operational playbooks and standards.

Operational Improvements

• Identify opportunities to streamline processes and improve SOC effectiveness.
• Support implementation of tools and automation to enhance detection and response.
• Assist with operational maturity assessments and track metrics like MTTD and MTTR.

Collaboration and Reporting

• Work with internal stakeholders and technical teams to ensure smooth service delivery.
• Provide input into customer-facing documentation, such as incident summaries and operational dashboards.

Maintain awareness of emerging threats and ensure appropriate measures are taken