Back to Job SearchThe team you'll be working with:
We are seeking an experienced Product Owner with strong expertise in Customer Relationship Management (CRM) platforms, including Microsoft Dynamics 365. The successful candidate will own the vision, roadmap, and value delivery of our CRM product, working closely with business and technology teams to ensure we deliver high‑quality, scalable, and user‑centric solutions.
What you'll be doing:
Product Vision & Strategy
- Define and maintain a clear product vision, ensuring alignment with business goals and customer needs.
- Develop, communicate, and evolve a product roadmap that delivers incremental value and supports long‑term strategic objectives.
- Translate strategic priorities into actionable product initiatives, epics, and features.
Stakeholder Engagement
- Act as the primary point of contact between the business and delivery teams.
- Build strong relationships with business stakeholders, understanding their needs, advising on CRM capabilities, and ensuring expectations are managed effectively.
- Conduct regular stakeholder reviews, demos, and roadmap sessions to ensure transparency and buy‑in.
Backlog Ownership
- Create, manage, and continuously prioritise a well‑defined product backlog.
- Write clear, concise user stories with acceptance criteria that reflect true business value.
- Balance reactive demand (e.g., defects, quick wins) with strategic enhancements.
- Ensure the development team has a well‑groomed backlog for upcoming sprints.
Delivery & Execution
- Work closely with cross‑functional teams, including engineering, architects, QA, UX, and third‑party partners.
- Provide ongoing guidance to development teams, clarifying business needs and ensuring timely decision‑making.
- Validate deliverables and ensure they meet acceptance criteria, quality standards, and customer expectations.
- Monitor product performance, adoption, and feedback to drive continuous improvement.
CRM & Technical Experience
- Leverage deep understanding of CRM processes, workflows, and best practices to shape product decisions.
- Apply hands‑on knowledge of Microsoft Dynamics 365 (Sales, Customer Service, Marketing, or related modules) to design solutions that maximizes platform capability.
- Collaborate with technical teams to assess feasibility, identify dependencies, and support solution design.
- Champion data quality, usability, and seamless user experience across CRM touchpoints.
What experience you'll bring:
Essential
- Proven experience as a Product Owner, Product Manager, or similar role in an Agile delivery environment.
- Strong background in CRM systems, including Microsoft Dynamics 365.
- Demonstrated ability to articulate complex requirements and translate them into actionable user stories.
- Excellent communication and stakeholder management skills at all levels.
- Strong analytical and problem‑solving capabilities.
- Deep understanding of Agile methodologies (e.g., Scrum, Kanban).
Desirable
· Microsoft certifications (e.g., PL‑200, PL‑600).
· Experience integrating CRM with other enterprise systems.
· Familiarity with data governance, customer journeys, and process optimization.
Personal Attributes
· Strategic thinker with a passion for delivering value.
· Empathetic listeners who can balance differing stakeholder needs.
· Highly organized, detail‑oriented, and comfortable managing multiple priorities.
· Confident decision‑maker who thrives in a collaborative environment.
Plus, desirable - experience of JIRA, DevOps for backlog management.
Desirable - Public Sector experience.
Who we are:
At NTT DATA, you have endless opportunities to think big, act bold and take ownership. As a $30+ billion business and technology services, AI and digital infrastructure leader, we co-innovate solutions with clients and partners globally for business and societal impact. Serving 75% of the Fortune Global 100, with experts in over 70 countries, we encourage experimentation and recognize great work. Proudly a Global Top Employer, NTT DATA is part of NTT Group, which invests over $3 billion annually in R&D. Make this the place where you belong, learn, and build your network. Make this the place where you grow.
what we'll offer you:
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.
You can find more information about NTT DATA UK & Ireland here: https://uk.nttdata.com/
We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.
Location
“Upon joining the NTT DATA UK family, you will experience a culturally diverse organisation living our values of Clients First, Teamwork and Foresight as we partner with our customers every day.
At NTT DATA UK, we are proud to support and invest in our people. We offer a variety of rewarding career paths and opportunities to develop professionally - with access to cutting edge innovation.”
Niccolo Spataro, CEO, NTT DATA UK
