Back to Job SearchThe team you'll be working with:
Candidates must be eligible for SC clearance.
User Researcher 3- 5 years’ experience.
NTT DATA is a trusted global innovator with over 100,000 professionals in 50+ countries. Headquartered in Tokyo, we bring elements of our Japanese heritage—precision, long-term thinking, and social responsibility—into our UK work. In the UK, we work across telecoms, financial services, manufacturing, and the public sector, delivering end-to-end services from strategy to implementation.
Tangity, part of the NTT DATA Design Network, is a global design studio dedicated to humanising complexity. We combine Strategy, Technology, and Design to create meaningful, inclusive, and impactful services that improve lives and systems. Our studios work closely with delivery teams to embed design deeply into every project and across every touchpoint.
What you'll be doing:
The Role
We are seeking a mid-level User Researcher to join our team. The ideal candidate will bring proven experience working in a design-led environment, with a strong understanding of design processes, ways of working, and how research can best support designers and cross-functional teams in their decision making.
You will work autonomously, collaborating with designers, BAs, developers, and product managers to ensure evidence drives decisions at every stage. You’ll also contribute to service strategy, guide team ways of working, and foster a user-first mindset across the wider project and client organisation.
Key Responsibilities:
- Deliver end-to-end research across multiple initiatives, balancing priorities with efficiency.
- Plan, conduct, and analyse usability testing (moderated and unmoderated), as well as other qualitative and quantitative methods.
- Collaborate closely with designers and design teams, ensuring research directly informs and shapes the design process.
- Drive stakeholder engagement, clearly communicating insights and recommendations to influence business and design decisions.
- Confidently challenge assumptions and the status quo, ensuring user-centered thinking is embedded in both strategy and design delivery.
- Engage in strategic conversations with the business and design leadership to shape direction and product outcomes.
- Operate fully independently, from scoping to delivery, with accountability for research quality and impact.
What experience you'll bring:
Key Skills & Experience:
- Proven experience as a User Researcher, ideally at mid–senior level, with a background in or exposure to design teams and environments.
- Strong understanding of design processes, with the ability to work in tandem with designers and contribute to collaborative design-thinking practices.
- Project management and time management abilities, comfortable running several projects in parallel.
- Expertise in usability testing (both moderated and unmoderated) and other core research methods.
- Excellent stakeholder management and communication skills, able to influence and build trust across design and business teams.
- Strategic mindset with the ability to balance tactical delivery and long-term vision.
Qualifications:
What We're Looking For
- 3 to 5 years of hands-on experience in user research, with a background in UX Design.
- Bachelor’s or master’s degree in User Research, Psychology, HCI, Anthropology, or a related field
- Extensive experience leading user research across complex digital services in agile environments
- Strong portfolio or case studies showing research that informed successful service or product outcomes
- Proficiency with research tools and methods including usability testing, depth interviews, journey mapping, and persona creation
- Comfortable presenting findings to senior stakeholders and advocating for users in delivery decisions
- Working knowledge of GDS service standards, assessments, and digital service design principles
- Experience working on UK government or local authority services
- Familiarity with GOV.UK design system, forms, and content patterns
- Understanding of digital analytics tools and the role of behavioural data in triangulating insight
- Exposure to service blueprinting or policy/service integration
Who we are:
We’re a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.
Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women’s Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.
For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK | NTT DATA
what we'll offer you:
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.
You can find more information about NTT DATA UK & Ireland here: https://uk.nttdata.com/
We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.
Location
“Upon joining the NTT DATA UK family, you will experience a culturally diverse organisation living our values of Clients First, Teamwork and Foresight as we partner with our customers every day.
At NTT DATA UK, we are proud to support and invest in our people. We offer a variety of rewarding career paths and opportunities to develop professionally - with access to cutting edge innovation.”
Niccolo Spataro, CEO, NTT DATA UK
