Back to Job SearchThe team you'll be working with:
As a Service Designer / User Experience (UX) Hybrid at Tangity, you’ll play a key role in shaping human-centred experiences across sectors such as banking, insurance, and public services, working within agile, cross-functional teams. With 8+ years of experience in service design, UX, or user research, you’ll bring expertise in understanding user needs and translating complex business and organisational challenges into clear, actionable design solutions.
What you'll be doing:
You’ll lead end-to-end design and research activities, from framing challenges and synthesising insights to developing service blueprints, prototypes, and journey maps that drive strategic decisions. Working closely with designers, researchers, and product teams, you’ll ensure solutions are inclusive, accessible, and grounded in evidence and user insight.
Applicants must be clearable and be able to demonstrate their work through a portfolio.
What experience you'll bring:
Must Have:
- 8+ years of relevant experience in service design, user experience, or human-centred design
- Strong portfolio demonstrating strategic impact, storytelling, and end-to-end delivery across digital and service experiences
- Proven expertise in user-centred design principles, service design methods, and research methodologies
- Experience working within agile, multidisciplinary teams, collaborating with designers, researchers, and developers
- Skilled in planning, facilitating, and synthesising research and design activities independently
- Able to translate insights into actionable design concepts and influence decision-making at all levels
- Confident in facilitating workshops, co-design sessions, and engaging senior stakeholders
- Familiar with accessibility standards (e.g. WCAG) and inclusive design and research practices
- Eligible for SC clearance (British citizen or equivalent, with 5 years of continuous UK residency)
Nice to Have:
- Experience working with or alongside the UK public sector or to GDS (Government Digital Service) standards
- Exposure to digital service delivery, design systems, and cross-channel experience design
- Degree in Service Design, UX, HCI, Psychology, or a related discipline
Who we are:
Why Join Us
At Tangity, we believe in designing with purpose and delivering with impact. You’ll join a growing design community embedded within a global consultancy, working on services that matter—with clients who are committed to transformation. We support your personal and professional development through mentoring, training, and a culture that values experimentation and learning.
Join us to humanise complexity—and help shape better systems, services, and experiences for everyone
We’re a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.
Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women’s Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.
For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK | NTT DATA
what we'll offer you:
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.
For more information on NTT DATA UK & Ireland please click here: Global IT Services Provider & Consultant | NTT DATA
We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a Disability Confident Committed Employer - we want to see every candidate performing at their best throughout the job application and interview process, if you require any reasonable adjustments during the recruitment process, please let us know and we look forward to hearing from you.
Location
“Upon joining the NTT DATA UK family, you will experience a culturally diverse organisation living our values of Clients First, Teamwork and Foresight as we partner with our customers every day.
At NTT DATA UK, we are proud to support and invest in our people. We offer a variety of rewarding career paths and opportunities to develop professionally - with access to cutting edge innovation.”
Niccolo Spataro, CEO, NTT DATA UK
